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'In all cases, no player data has been wiped or lost. Another factor is that items are taking time to populate from the original Overwatch to Overwatch 2. The good news is that no items or progress has been lost.īlizzard said this issue comes from players not completing their account merge process. Players have also reported that they are logging in to Overwatch 2 only to see that some or all of their items and data are missing. 'We are also currently throttling queues in order to protect the player database as much as we can while we scale-this feels bad in the short-term, but once it's done, will greatly improve the experience for players across multiple fronts moving forward,' it added. The process of adding nodes requires replication of data, which inherently adds pressure to an already stressed system, so we're doing it slowly to not cause any further disruption as devs and engineers work through separate issues.' 'We're continuing to add nodes to ease the pressure on the player database. 'Finally, the player database is being overloaded, which cascades and causes a backup in the login system, which eventually leads to some people being dropped out of queues or being unable to log in at all,' Blizzard said.

Blizzard is now working on another server update to help reduce how often players become disconnected when they can manage to connect to a game.

Regarding stability, Blizzard just recently released a patch for the login experience that has already been shown to increase the 'reliability' of logging in. 'We have made changes to simplify the queuing process, so players should now only be experiencing the one queue before entering the game.' This process is usually invisible to players, but was being seen in real time,' Blizzard said. This is due to there being two queues for players-one through, then one through the game itself. 'Players may have been seeing their queue numbers jumping around, going from a small number to a larger number. Queues for and the game itself were combined, but going forward, there should only be one queue. We will update players once it is in effect.'Īccounts not connected to and new accounts must still provide a phone number.Īs for server issues and stability, Blizzard said it's making progress here but queues are expected to continue for the foreseeable future. 'We are working to make this change and expect it to go live on Friday, October 7. Any Overwatch player with a connected account, which includes all players who have played since June 9, 2021, will not have to provide a phone number to play,' It said. 'We have made the decision to remove phone number requirements for a majority of existing Overwatch players. Blizzard initially said the phone number requirement was part of an effort to combat cheating, but many people complained about it for a variety of reasons, and some prepaid phone plans did not work. The list of known issues for Overwatch 2 counts a number of issues, but there are a few key problems that Blizzard wanted to address right now, the first of which is the phone number requirement. We hold ourselves to a higher standard and we are working hard to resolve the issues you are experiencing,' Blizzard said. We expected the launch of Overwatch 2 to go smoothly. 'First, we want to apologize to our players.

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